The Terms and Conditions set out below apply to anyone placing orders with Xander Prestige London Window Films.
Goods will only be accepted as owned by the original purchaser; all communications must be through Xander Prestige and the original purchaser only.
1. Email confirmation/quote acceptance is required for Xander Prestige to process an order.
2. All orders are subject to acceptance by Xander Prestige
3. Samples shown or given to a Customer they are for illustrative purposes only. Xander Prestige cannot guarantee an exact replication for any item supplied, all we offer is a ‘good match’. You should be aware that in situ natural light can affect glass colour perception, especially with large expanses of glass.
4. Quotations are issued based upon the information provided by the Customer. From surveying or receipt of final sizes and other processing details prices are subject to adjustment based on final measurement/detail. When preparing a quotation Xander Prestige makes every effort to include all elements however Xander Prestige accepts no responsibility for information supplied by or to the Customer that is incorrect or omitted
5. All quotations are ex works and ex VAT unless otherwise specified
6. A quotation expires after 30-days from the date specified unless previously withdrawn
7. Where installation is part of the agreed contract price, the date for installation specified by Xander Prestige is an estimate only and Xander Prestige is not liable for delay. Xander Prestige reserves the right to make partial shipments of which the Customer is obliged to accept delivery and responsibility for payment of all products to be delivered. A delayed installation of any part of an Order does not entitle the Customer to cancel or repudiate any other delivery/installation or to refuse payment.
b. For installation: we must have clear, reasonable and safe access provided and that relevant surfaces are fully ready for fixing (sound and level etc); should this prove not to be the case and one or more subsequent fixing visit(s) are required Xander Prestige has the right to make further charges not to exceed the added cost occasioned. A quotation for installation is always based on the assumption that access to site will be made available during the hours of 8am to 6pm Monday to Friday unless otherwise stated.
c. The responsibility for disconnecting, removing reconnecting, reinstalling any services or appliances lies exclusively with the Customer
d. Unless otherwise agreed, Xander Prestige is not responsible for silicon being applied to fitted glass
9. Where operatives of Xander Prestige are unable to carry out install work because the site is not ready or available to us Xander Prestige will add an aborted visit charge to the job cost and the customer is obliged to accept this charge
11. Where Xander Prestige is required to supply hardware for installations it will endeavour to meet the Customer’s requirements but reserves the right to supply items of similar design and finish where the original items are no longer available and /or where the price point has increased beyond that budgeted
12. Where Xander Prestige is responsible for filling glass joints we will use either clear or white silicon as we deem suitable. Any request for an alternative colour must be agreed with the office in advance of our attendance at site, there will be an additional charge for other colours.
13. Xander Prestige will endeavour to meet agreed time-lines but where this is not possible it will not be liable for any contra charges, consequential losses or any other costs that might be incurred by the Customer unless otherwise agreed in writing in advance
14. For consistency of glass appearance throughout a project any initial order must include the total m2 for the whole project to enable Xander Prestige to order sufficient material from a single batch. Where replacement or additional glass is required subsequent to the original project having been manufactured the client acknowledges that some visual variation may be apparent by reason of industry deviations in film manufacturing processes over which Xander Prestige has no control.
15. All items remain the property of Xander Prestige until full and final payment and a notice of satisfaction signed by the Customer or Customer’s representative are received
16. Where goods are not collected or accepted for delivery within 14 days of the original collection/delivery/installation date Xander Prestige will issue an invoice for the full amount owing based on agreed payment terms.
17. When goods are collected by the client or clients representative on a supply only basis:
a. Where instructed Xander Prestige will take reasonable care to ensure the goods are suitably packed but it is the carriers responsibility to check this is suitable for their method of transportation
b. Xander Prestige accepts no responsibility for damages to the film from the time of collection
18. Xander Prestige retains such rights as are afforded by law to remove any product delivered or installed if the Customer fails to make a payment according to agreed terms. Whilst Xander Prestige will endeavour to avoid consequential damage occasioned by any such removal it will not be liable for any remedial or repair works resulting therefrom.
19. Where a client receives goods late or where goods are found to be incorrectly manufactured Xander Prestige reserves the right to rectify the situation with remedial action of its own choosing for which the client will be obliged to pay the full quoted price.
20. Where remedial works are required Xander Prestige will not be responsible for the works or costs involved in the removal and reinstatement of utilities necessary for the remedial works to take place.
1. General
1.1 Only premium quality goods are supplied by Xander Prestige and the customer is guaranteed that these goods will be supplied in the most efficient manner possible. There are no hidden charges or small print.
1.2 The terms and conditions set out below apply to any transaction received by Xander Prestige whether the order is place via the telephone, email, internet or post. Placing an order through any of these methods confirms your acceptance of these terms and conditions. Note that your statutory rights are not affected by these terms and conditions.
2. Product Descriptions
2.1 As all the products sold are technical in nature we are not always able to give full specifications of these products. The images, specifications and descriptions in all our advertising materials, given over the telephone or on the internet are solely as approximate descriptions only. The full details and specifications are available on the manufacturer’s website and brochure.
3. Refunds
3.1 All orders are bespoke orders and will not be accepted for refund. This is due to the fact that the window film order is placed solely for you and cannot be resold. This does not affect your statutory rights.
3.4 Orders paid for by cheque will be held until the cheque has cleared before any production is carried out. Should the cheque be returned for any reason a fee will be payable.
4. Pricing and Product Information
4.1 Xander Prestige cannot be held responsible for the reliability and accuracy of the information and prices described, quoted or published. All the product information, images and specifications advertised have been handed to us by suppliers, publications and manufacturers. Your statutory rights are not affected.
5. Availability
5.1 All products and services may be withdrawn at any time and are subject to availability. Any goods not supplied as specified, we may offer a similar product or refund you should the transaction be cancelled within a reasonable time frame. Xander Prestige will not be held liable for any damages, losses, costs, charges or expenses caused by a delay in delivery of the goods if they are delivered within a reasonable time frame.
6. Payment
6.1 Payment terms will be within our quote details
7. Errors and Omissions
7.1 We have the right to refuse any orders listed at an incorrect price listed or quoted due to errors by our suppliers or publishers.
10. Acceptance and Risk
10.1 Responsibility for the items is exchanged once delivered to your door. Deliveries will be made to the address on the order and signature is required on delivery; we cannot leave items that are not signed for.
10.2 Any loss or damage of goods is at your risk from the time of receipted delivery of the items.
10.3 Should your goods be damaged or should you be delivered a shortage of products, this must be noted on the delivery note at the time of delivery; failure to do so may prejudice your claim.
11. Claim Notifications
11.1 Any damages, incorrect items or shortages must be reported to Xander Prestige within three days of receipt, any delay or failure to do so may prejudice your claim.
12. Product Guarantees
12.1 Our window film installations are guaranteed from between 4 to 12 years and the your quote will have the relevant period per the product you are purchasing.
12.2 Any products supplies are covered by the terms and conditions of the manufacturer’s guarantee for the stipulated guarantee period.
13. Thermal Stress
We do not accept liability for damage due to thermal edge stress, to which the film could be considered a contributory factor. When we survey glazing systems it is not possible to inspect the glass edges because the glass is housed in a window frame or gasket.
It is always assumed that any glazing inspected on our site survey or glass details provided by the customer has been fitted in accordance with the relevant British Standard, so all of the edges of the glass are undamaged.
The strength of glass is very dependent on glass/glazing quality, including edge condition (such as chips, schals, vents and cracks). These are outside our control, and we cannot comment on the condition or strength of your glazing, therefore no warranty against glass breakage and / or glazing damage, however caused will be issued.
15. Inner City Charges
15.1 Any additional costs incurred according to government legislation and inner city congestion will be charged to the customer, this includes collections, delivery and engineer requests.
16. Other
16.1 Once we have received payment in full ownership of the goods is reverted to the customer.
16.2 Invoices will be received on receipt of the goods with copies being available from our accounts department by emailing Sales@LondonWindowFilm.co.uk
16.3 All phone calls may be recorded for training purposes.
16.4 Should we not enforce any of these terms and conditions our right will not be affected to force the rest of the terms and conditions as set out herein.
16.5 These terms and conditions can change at any time without prior notice, this does not affect your statutory rights.
17. Privacy
Information Collected by Xander Prestige
Information is collected upon order placement or if you leave an enquiry on our website or over the phone.
You may be asked to enter your name, mailing address, email address, phone number and credit card information when placing an order or registering with our site.
18. Privacy
What information do we collect?
DART cookies are used by Google to serve adds on our site. You can opt out of using DART cookies by visiting Google and the content network privacy policy.
Why We Need Your Information.
Information requested by Xander Prestige may be used to:
Process transactions:
Your information will not be sold, transferred or given to any other company for any reason without your prior consent. The information collected is used to deliver a purchased product or handle a service request.
Order Updates and Emails:
The email address you provide when placing your order will be used to send you information regarding your order, related product information, service information, updates and company news, etc.
Your Information is Protected
Security measures are in place to ensure the safety of your personal information whenever you place an order, access your personal information, enter or submit a request.
We use a secure service and all credit and sensitive information is sent using an SSL (Secure Socket Layer) which is encrypted into our Payment gateway database and is only accessible by those with access rights to these systems. All information is kept confidential. Once your transaction is complete, your private information such as your credit card information will not be stored on our servers.
Cookies
Cookies are small files that are transferred to your computer’s hard drive through a web browser, this enables our systems to recognise your computer and remember certain information.
Cookies are used to remember and process items in your shopping cart.
You can have your computer advise you each time a cookie is being sent and can turn off all cookies in your browser settings. Some of the services on our site may not function properly should you disable cookies, but you will still be able to place an order by contacting our customer services team or placing your order over the telephone.
PRIVACY AND COOKIES POLICY
This website is brought to you by are Xander Prestige
PRIVACY POLICY
Personal data we may collect about you
We will obtain personal data about you such as your name, address, email address and telephone number whenever you register to use our website.
For example, we will obtain your personal data when you register to use this website, send us feedback and contact us for any reason. We may also obtain sensitive personal data about you if you volunteer it during the registration process. If you volunteer such information, you will be consenting to us processing it for the purposes set out in this Policy.
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.
We may receive information about you from other sources (such as your AV installer, Interior Designer etc), which we will add to the information we already hold about you in order to help us in the provision of our services, improve our services to you etc.
How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
to help us identify you and any accounts you hold with us
administration
research, statistical analysis and behavioural analysis
customer profiling and analysing your purchasing preferences
marketing—see ‘Marketing and opting out’, below
fraud prevention and detection
customising this website and its content to your particular preferences
to notify you of any changes to this website or to our services that may affect you
security vetting, and
improving our services.
Marketing and opting out
If you have given permission, we may contact you by telephone, in writing, by email or by SMS text about our services, or any special offers by our service providers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further ‘Your rights’, below.
Disclosure of your personal data
We may disclose your personal data to:
other companies within our group
our agents and service providers
law enforcement agencies in connection with any investigation to help prevent unlawful activity
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and username that are unique to you
we store your personal data on secure servers
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data
receive on his/her behalf any data protection notices
COOKIES POLICY
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies (and other online tracking devices such as web beacons, action tags, Local Shared Objects, single-pixel gifs on this website to:
take you through the registration process
recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log on each time)
obtain information about your preferences, online movements and use of the internet
carry out research and statistical analysis to help improve our content and services and to help us better understand our visitor and user requirements and interests
target our marketing and advertising campaigns and those of our service providers more effectively by providing interest-based advertisements that are personalised to your interests, and
make your online experience more efficient and enjoyable.
The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer (or other electronic device) such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (e.g. by completing the registration process).
In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).
If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.
Third-party cookies
We work with third-party suppliers who may also set cookies on our website, for example, Facebook, twitter. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
Description of cookies
The table below is designed to provide more information about the cookies we use and why:
Google Analytics
This is a web analytics service provided by Google, Inc. which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to Sales@LondonWindowFilm.co.uk
We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Disclosure of Information to Outside Parties
We will not trade, sell or transfer your information to outside parties, this does not include any third parties who assist in the smooth operation of our website and installations, those who conduct business on our behalf or offer servicing. These third parties agree to keep your information confidential at all times.
We may release information when complying with the law, to enforce our site policies or protect our rights or the rights of others. Information may be provided to other parties for advertising and marketing purposes, but this information is non-personally identifiable.
Online Privacy Policy
This privacy policy is applicable to information collected through our website only and does not apply to any information collected offline.
Consent
You agree to the terms and conditions of our privacy policy when using our website.
Privacy Policy Changes
Changes to our privacy policy will be posted on this page for your perusal. This policy was last updated on 21st of May 2018.
Contact Us
Please feel free to contact us should you have any questions relating to this privacy policy at Sales@LondonWindowFilm.co.uk